Valet University of Miami Health System - Downtown

Application Deadline: 28 May 2025

Department: Operations - Field(OPS001)

Employment Type: Full Time

Location: L21093700_1400 NW 12th Ave

Reporting To: Operations Manager

Compensation: $13.00 - $20.00 / hour

Description

Location Name: University of Miami Health System

Location Address: 1400 NW 12th Ave, Miami, FL 33136
Position(s): Valet Attendant / Shuttle Driver / Valet Cashier / Valet Supervisor
Shift Times: Full-Time or Part-Time
Shift Days: Monday through Friday
Hourly Pay: $13.00 to $20.00 Hourly *Plus tips

***This location requires proof of the following vaccines prior to working onsite.***

MMR (Measles, Mumps, and Rubella)
Varicella (VCV)
Hepatitis B
COVID-19

The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet Attendant is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Valet Attendant works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

Key Responsibilities

Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
Direct traffic, position barricades, and arrange for towing service when necessary
Immediately report any incidents or claims to Operations Manager or Shift Lead
Request and collect relevant fees for use of service
Assist in reconciling end of shift revenue against the ticket distribution, when necessary
Communicate professionally at all times with guests, client, and teammates.

Skills, Knowledge and Expertise

At least 18 years of age
Valid driver’s license
Ability to operate manual transmission vehicles (stick shift)
Excellent customer service and communication skills
Ability to verbally communicate with guests
Acceptable driving record and motor vehicle report (MVR)
Ability to learn quickly and use sound decision making to thrive in fast-paced environments
Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
Previous valet experience preferred

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only)

Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time)

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Applied

On-site Interview

Hired