Account Manager - Vancouver

Application Deadline: 20 April 2026

Department: Operations - Management(OPS002)

Employment Type: Temps plein

Location: I1-D35_CA-VANCOUVER-SUPERVISOR DEPT

Reporting To: General Manager

Compensation: 60 000 $ - 80 000 $ / an

Description

The Account Manager will leverage his/her project management and managerial abilities to supervise functions for Impark’s client-facing accounts. Reporting to the Director of Account Management, he/she will act as a key point of client contact while engaging in frequent client meetings and executing end-to-end operations, including staffing, expenditures, and budgeting.

Key Responsibilities

Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action
Interface with client representatives for status updates; addresses any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders
Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements
Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training
Maintain and submit payroll records and other associate and business information
Plan assign, and direct work while coaching employees to drive productivity and engagement
Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions
Ensure employees comply with applicable laws, regulations, policies, and procedures
Develop and direct assigned account budgets while providing input on company initiatives and resolving issues
Perform tasks and duties as required for an assigned account, including authorizing expenditures (I.e equipment, supplies, and vehicles) and maintaining inventory

Skills, Knowledge and Expertise

Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related field; equivalent work experience may be considered.
3–5 years of experience in operations management, account management, facility management, or a client‑facing supervisory role.
Prior experience managing multiple client relationships and leading frontline staff.
Experience with budget oversight, cost control, and financial reporting.
Experience in staff scheduling, labor management, or high‑volume workforce coordination.
Strong project management skills with the ability to plan, execute, and evaluate operational activities end‑to‑end.
Excellent client communication and relationship‑building abilities.
Strong leadership and people‑management skills, including coaching, performance management, and conflict resolution.
Ability to analyze service quality, identify issues proactively, and implement corrective actions.
Solid understanding of labor cost control, staffing models, and scheduling best practices.
Strong organizational and time‑management abilities; capable of managing competing priorities.
Knowledge of payroll processes, documentation requirements, and compliance standards.
Ability to conduct and support training, onboarding, and staff development initiatives.
Proficiency in Microsoft Office Suite, scheduling tools, and reporting systems.
Ability to interpret policies, regulations, and contractual requirements.
Valid driver’s license (required for roles involving vehicle operations).
Ability to work flexible hours, including occasional evenings, weekends, or holidays depending on client needs.
Ability to stand, walk, or move around facilities as required for operational oversight.
Willingness to support locations across multiple sites if necessary.

Benefits

Annual Discretionary Incentive plan: Designed to align pay with performance.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
Short-Term Disability (STD): Income protection when you need time to recover.
Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

Applied

Phone Screen

Interview

Hired